Refund Policy

You are entitled to a full refund of your first subscription payment if you ask within 7 days of paying and have not used any review unit or live session or requested any service from the Labor Relations & Legislation Advisor.

After that, or if a service has been used, the current month's payment is not refundable and your access continues to the end of the paid period.

You can stop renewal at any time by not paying the renewal request; we never charge your card automatically.

You are entitled to a full refund of your first annual payment if you ask within 14 days of paying and have not used any review unit or live session or requested any service from the Labor Relations & Legislation Advisor.

After that the annual payment is not refundable and your access continues to the end of the paid year. In documented exceptional cases, such as our inability to provide the service, we may at our discretion refund the unused months in part.

The package price is refunded in full if the Labor Relations & Legislation Advisor has not started work on your case, whether you cancel before work starts or we cannot accept the case because of a conflict of interest or because it falls outside our service.

Once the Labor Relations & Legislation Advisor has started work on your case (reading the documents, assessing, drafting or holding the session) the price is not refundable because the service has been used. If we fail to respond within the approved urgent response time for reasons on our side and work has not started, you are entitled to a full refund.

A refund does not depend on the outcome of your case; the package pays for professional care, not for a result.

A duplicate charge for the same transaction, or a wrong charge above the advertised amount.

A successful payment after which your account was not activated and we could not activate it within 7 days of your telling us.

The platform withdrawing a service you paid for before it was delivered.

Send your request from the email registered on your account to the email address at the top of this page, stating your company code, the payment date and the reason.

We reply within 5 business days.

When approved we return the amount in dirhams to the same payment method through the payment provider, and it usually shows in your account within 5 to 14 business days depending on your bank.

We issue a tax credit note for what we refund where the original invoice was a tax invoice.

We do not refund to a different payment method, and refunds do not include transfer fees or charges your own bank applies.

This policy does not affect any right that cannot be waived by law.

It is read together with the Terms and Conditions and the Privacy Policy, and the governing law and jurisdiction in the Terms apply to it.