Terms and Conditions

Tawafuq is a legal-affairs platform for employers in the UAE: employee files, the penalty schedule and investigations, absconding reports, calculators and the final settlement, the AI assistant “Ask Tawafuq”, document drafting, reports, and Labor Relations & Legislation Advisor review within the limits of your plan.

We keep improving features and legal rules, and may change, add or retire a feature while respecting what you have paid for the current period.

The service is for businesses and employers, and whoever registers must be authorised to bind the business.

You are responsible for the accuracy of your information, the secrecy of your sign-in details, and all activity through your account and your users' accounts. Tell us immediately if you suspect a compromise.

The company administrator adds users and sets their roles and is responsible for their compliance with these terms.

Plans: Tawafuq Lite, Tawafuq Pro and Tawafuq Max. Their features and monthly and annual prices are shown on the pricing page, as in force at purchase. An annual subscription means paying for 10 months for 12.

Prices are in UAE dirhams. The pricing page and the payment step state whether they include VAT, and a tax invoice is issued once the Operator's tax details are in place.

Payment is online through a licensed payment provider. We do not charge your card automatically; at the end of each period you receive a renewal payment request and your subscription continues once you pay it.

The review units and live sessions included in your plan are used within the current subscription period and do not roll over to the next unless your plan says otherwise.

On successful payment your account is activated automatically and you receive an email with your company code and a link to set your password.

If payment is overdue after a period ends we may restrict access until it is paid; your data remains stored as set out in the privacy policy.

The Emergency package is a one-off payment for one urgent case (for example a labour complaint, a termination or an absconding report), with no subscription. It opens an urgent request handled by the Labor Relations & Legislation Advisor with priority, within the urgent response time set in the platform, with a live session available for that case.

A subscriber who has used up their review units gets a reduced per-case price according to their plan.

Scope: initial legal assessment, guidance on the correct procedure, and drafting the reply or memorandum the case needs. It does not include representing you before courts or government bodies unless we agree a separate service in writing.

The response time is an operational target we undertake to pursue with due care; it is not a guarantee of any legal outcome.

You must provide accurate and complete information and documents and observe the legal deadlines that apply to your case.

Output from the AI assistant, the calculators and the drafts are decision-support tools. They rely on your data and on legal rules that we update and whose source and effective date we document.

Rules may lag behind a legislative amendment and output may contain errors, so review it before relying on it and ask for Labor Relations & Legislation Advisor review for serious decisions such as dismissal and major penalties.

Legal content is available in Arabic and English only, and we do not machine-translate legal text into other languages.

We update “Latest Updates” and the rules automatically from official sources and keep earlier versions available. News reports are shown for information and never change calculations.

The final decision on your employees is yours alone, and you are responsible for your decisions complying with the law.

You may not use the platform for unlawful activity, to harm others or infringe their rights, or to upload harmful or unlawful content.

You may not attempt to break into the platform, exceed your permissions, or run security tests without written permission, bulk-extract data automatically, or resell the service without agreement.

You may not enter data about others without a lawful basis to process it, and your company is responsible for the lawfulness of the employee data it enters.

We may suspend an account for a material breach or a security risk, notifying you where possible.

Your company's data and documents remain yours. You grant us a limited licence to process them to provide the service as set out in the privacy policy.

The platform, its software, design, rules, templates and the Tawafuq brand remain ours or our licensors'. You may use them during your subscription with no transfer of ownership.

You may use the documents generated for you from our templates in your own business without further restriction.

We take reasonable care to keep the service available around the clock, but it may be interrupted for maintenance or reasons beyond our control (an external provider outage, force majeure). We do not guarantee it is free of interruption.

Support is by the email address on the page and by tickets inside the platform.

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit or opportunity, or loss arising from decisions you took without review, from inaccurate data you provided, or from your delay in observing legal deadlines.

Our total liability for any claim is capped at the amount you paid us for the service in the twelve months before the event giving rise to the claim.

Nothing excludes liability for fraud or gross error, or any liability that cannot be excluded by law.

You may stop renewal at any time by not paying the renewal request, and your access continues to the end of the paid period.

We may terminate or suspend the service for a material breach not remedied within a reasonable time after we notify you, or immediately for a serious security risk or breach of law.

After termination you have 30 days to export your data, after which it is handled as set out in the privacy policy. Terms that by nature continue after termination remain in force.

The refund policy applies to any amount owed to you on termination.

We may amend these terms and will notify you of material changes a reasonable time before they take effect, in the platform or by email. Continuing to use the service after they take effect means you accept them.

We send notices to your registered email, and you send yours to the email address at the top of the page.

These terms are governed by the federal laws of the United Arab Emirates and the laws in force in the Emirate where the Operator is seated.

The competent courts in the UAE have jurisdiction over any dispute, after an attempt to settle it amicably within 30 days of one party notifying the other.

The Arabic text prevails if it differs from the English translation.